
Chapter 4 — Managing, Troubleshooting, and Upgrading the IF61
106 IF61 Fixed Reader User’s Manual
Calling Intermec Product Support
You may need to call Intermec Product Support if you have problems
operating the IF61. Before calling, be sure you can answer the
following questions:
• What kind of network are you using?
• What were you doing when the error occurred?
• What error message did you see?
• What is your RFID reader’s serial number?
• Can you reproduce the problem?
• What versions of IF61 and RFID software are you using? For help,
see “Viewing the About Screen” on page 97.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
Accessing Intermec Web Pages
Periodically, IF61 firmware and edgeware application updates can be
downloaded from www.intermec.com.
You can use the IF61 web browser interface to visit
www.intermec.com or to download manuals from Intermec as
described next.
To access Intermec web pages
1 Open a web browser interface to the IF61. For help, see “Using the
Web Browser Interface” on page 11.
2 To go to www.intermec.com, click Intermec in the upper right
corner.
To locate IF61 firmware or edgeware updates, from the main
Intermec web page choose Support > Downloads and search for
IF61.
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