Intermec SR30 Betriebsanweisung PDF herunterladen (Seite 28)

Chapter 3 — Troubleshooting and Maintaining the SR30

18 SR30 Handheld Scanner User’s Guide

Troubleshooting the SR30

If you have problems using the SR30, use this chapter to find a

possible solution.

Calling Product Support

To talk to an Intermec Product Support representative:

• In the U.S.A. and Canada, call 1-800-755-5505

• Outside the U.S.A. and Canada, contact your local Intermec

representative. For help, go to www.intermec.com > About

Us > Contact Us.

Before you call Intermec Product Support, make sure you have

the following information:

• SR30 firmware version

• SR30 decode version

• SR30 sub-system version, which includes Host Interface

Processor (HIP) firmware and electronic hardware version

To get the firmware version, decode version, and sub-system

version

1 Run an application that can accept bar code information

from the SR30:

• If you are using a USB or keyboard wedge cable, use

Microsoft® Notepad.

• If you are using an RS-232 cable, use the EasySet ISCP

Terminal window. For help, see the EasySet software.

2 Scan one of these bar codes:

Get Firmware Version

Get Decode Version

Get Sub-System Version

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Intermec SR30 Betriebsanweisung Seite 28