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Chapter 5 — Troubleshoot the Printer
102 PC23 and PC43 Desktop Printer User Manual
Call Product Support
If you cannot find the answer to your problem in the
“Troubleshooting” section, go to the Intermec technical knowledge
base (Knowledge Central) at intermec.custhelp.com to review
technical information or to request customer support. If you still need
help after visiting Knowledge Central, call Product Support.
To talk to an Intermec Product Support representative in the U.S.A. or
Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact Us to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have this
information ready:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Wireless or serial port settings
• Installed options
• Media settings
• Ethernet settings
• Bluetooth settings
You can find all of this information on the printer web pages or on a
test label.
- User Manual 1
- Document Change Record 3
- Contents 10
- Before You Begin 11
- Global Services and Support 12
- Who Should Read This Manual 13
- Related Documents 14
- About the Printers 15
- About the PC23 and PC43 16
- Printer Features 17
- PC43d Rear Panel 18
- PC43t Front Panel (LCD Model) 19
- PC43t Rear Panel 19
- 3FBEZUP8PSL 20
- JOEJDBUPS 20
- About the Icon Front Panel 21
- /BWJHBUJPO 22
- Fingerprint 23
- 10.200.27.89 23
- 01/04/2014 23
- Main Menu 26
- Programs 26
- Navigate in the Main Menu 27
- About the Onscreen Keypads 28
- Calibration 29
- Communications Wizards 30
- Calibration Wizard 30
- Printing Wizards (Continued) 30
- Use a Wizard 31
- About Fingerprint 32
- About Direct Protocol 32
- About IPL 32
- About ESim 32
- About ZSim 33
- About DSim 33
- About Smart Printing 33
- Mount the Printer on a Wall 36
- PC23 Wall-Mounting Template 38
- PC43 Wall-Mounting Template 39
- About the Battery Base 41
- Battery Base LEDs 43
- Battery Precautions 44
- Charge the Battery 45
- $IBSHF-FWFM 46
- Set Up the Printer 47
- About Media 48
- 2 Pull the locking tab up 49
- About Tear-Off Printing 51
- About Cut-Off Printing 56
- About the Label Dispenser 61
- &YUFSOBMNFEJB 67
- GFFETMPU 67
- Load Ribbon 68
- 72
- Connect the Printer to Power 74
- Use the Setup Wizard 75
- How to Set Up an Icon Printer 76
- About Test Labels 79
- Print Quality 80
- Resources 80
- Printer Information 80
- Printer Settings 80
- About RFID Tag Position 81
- Calculate RFID Tag Position 83
- Connect the Printer 85
- About Printer Drivers 86
- Install Printer Drivers 86
- 64#EFWJDFQPSU 88
- &UIFSOFUQPSU 90
- About Wi-Fi Communications 91
- Wireless 802.11 93
- Security 93
- Web Page 94
- #MVFUPPUIJDPO 95
- About the USB Host Port 99
- Connect a USB Device 99
- 64#IPTUQPSU 100
- Configure the Printer 101
- How to Configure the Printer 103
- Network Services 106
- Settings 106
- Communications 106
- Printing 106
- System Settings 106
- About Printer Profiles 107
- Storage Device 110
- Troubleshoot the Printer 115
- Call Product Support 116
- $POGJHVSBUJPOMBCFM 117
- View Printer Statistics 118
- Check the Printer Odometer 119
- About Alerts 120
- Configure Alerts 121
- Intermec Fingerprint Command 127
- Reference Manual or the 127
- Maintain the Printer 135
- Clean the Printhead 136
- Replace the Printhead 137
- Clean the Platen Roller 139
- Recommended Cleaners 141
- Specifications 143
- Printer Specifications 144
- Appendix A — Specifications 150
- Test Labels 152
- Print Quality Labels 156
- Default Settings 159
- Default Configuration 160
- Display and Audio Settings 161
- Error Alerts 164
- Information Alerts 164
- Warning Alerts 164
- Ethernet Settings 165
- General System Settings 166
- Media Settings 167
- *935-044-001* 168
- Print Quality Settings 171
- Serial Port Settings 172
- System I/O Settings 173
- System Network Services 174
- Print Labels with INPrint 181
- About the INPrint Page 182
- Print INPrint Labels 182
- Format N 185
- Linux Copyright Information 187
- *935-044-005* 190
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