Intermec CK31 Bedienungsanleitung Seite 132
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Chapter 5 — Troubleshooting and Maintaining the CK31
CK31 Handheld Computer User’s Manual 115
Problems and Solutions
You can also use the CK31 diagnostics to help analyze and solve
problems. For help, see Chapter 4, “Running Diagnostics,” on
page 95.
If you send the CK31 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CK31
Problem Solution
You press I to turn on the CK31
and nothing happens.
• Make sure the contrast is not set all the way to the
darkest or lightest setting. Press B and then E
repeatedly until you reach the desired contrast level.
• Make sure the backlight is on by pressing E.
• Make sure you have a charged battery installed
correctly.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
The Battery light is on.
The battery charge is low. You have a few minutes of
power left. Immediately replace the battery with a spare
charged battery, or charge the battery.
You use your stylus to tap the
screen and nothing happens.
Recalibrate your touch screen. For help, see
“Calibrating the Touch Screen” on page 19.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have accidentally locked a modifier key on the
keypad. Check the CK31 taskbar to see if it contains an
icon with a locked symbol. Press the necessary key
sequence to unlock the key. For help, see “Using the
Keypad” on page 7.
You insert an SD card and cannot
find the SDMMC Disk folder on
the CK31. Or, you insert a
bootable SD card and the CK31
is not booting from the card.
The SD card may not be seated correctly. Push in on
the SD card until you hear it unlatch and the card is
ejected. Insert the SD card as described in Steps 3 and 4
of “Installing the SD Card” on page 34. If this does not
solve the problem, try another SD card.
- CK31 Handheld 1
- Computer 1
- User’s Manual 1
- Document Change 4
- Contents 10
- Before You Begin 12
- Global Services and Support 13
- Telephone Support 14
- Related Documents 15
- Patent Information 15
- Other Copyright Information 16
- Using the CK31 Handheld 18
- CK31 Handheld Computer 19
- What’s New? 21
- Using the Battery 21
- Maximizing Battery Life 23
- Using the Keypad 24
- Using the Color-Coded Keys 27
- Capitalizing All Characters 28
- Using the Power (I) Key 29
- Using the Touch Screen 32
- Using the Stylus 33
- CK31 Screen Icons 34
- Repositioning a Window 35
- Calibrating the Touch Screen 36
- CK31 Status Lights 37
- Understanding the Beeps 38
- Scanning Bar Codes 39
- *123456* 41
- PDF417 Test Bar Code 42
- *123456789abcdefg* 42
- Scan button 44
- Good Read light (green) 44
- Aiming beam 44
- Laser pointer 46
- Serial adapter 48
- DB9 connector 48
- Installing the SD Card 51
- Configuring the CK31 54
- Opening Intermec Settings 57
- Restoring Default Settings 59
- Exiting Intermec Settings 60
- CK31 in a UDP Plus Network 64
- Turning On Bluetooth Power 68
- Ethernet 75
- CK31 CK31 75
- Configuring Security 76
- Using WPA Security 79
- Using 802.1x Security 84
- Using LEAP Security 87
- Using Static WEP Security 88
- Loading a Certificate 90
- Disabling Security 94
- Developing and Installing 96
- Applications 96
- Developing a New Application 97
- Backing Up Your Files 108
- Upgrading Your CK31 109
- Running Diagnostics 112
- 802.11 Information 114
- Authentication Information 114
- Battery Information 115
- Boot Code Version 117
- Configuration Table 118
- CPU Monitor 119
- CPU Registers 119
- Display Test 120
- Installed Fonts 121
- Intermec Value Version 121
- Keypad Test 122
- LED Test 123
- Network Information 123
- Network Test 124
- Operating System Version 124
- Ping Utility 125
- Radio Driver Version 126
- RAM Information 126
- RAM Monitor 127
- SD Card Memory Test 127
- Sound Test 128
- Troubleshooting and 130
- Maintaining the CK31 130
- Troubleshooting the CK31 131
- Problems and Solutions 132
- Booting the CK31 142
- 3 Wipe dry 144
- Specifications 146
- Appendix A — Specifications 147
- Bar Code Symbologies 148
- Minimum Reading Distances 155
- Accessories for the CK31 156
- Default Settings 164
- Default Configuration 165
- Reprogramming the Keypad 172
- Creating Keypad Macros 186
- Recording a Keypad Macro 187
- *075207-006* 208
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